Shipping & Refund Policy

Information regarding your orders, delivery, returns, and refunds.

Introduction

This Shipping & Refund Policy outlines the terms and conditions concerning the delivery of products purchased from [Your Website Name/Company Name] and the process for returns and refunds. By placing an order with us, you agree to comply with this policy.

1. Shipping Policy

1.1 Order Processing

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Please note that order processing times may be longer during peak seasons or promotional periods.

1.2 Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options:
    • **Standard Shipping:** 3-7 business days.
    • **Express Shipping:** 1-3 business days.
    • **Free Delivery:** Available on orders above ₹999 (as seen in your Hero Section).
  • Delivery delays can occasionally occur due to unforeseen circumstances or carrier issues.

1.3 Shipping Confirmation and Order Tracking

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

2. Refund Policy

2.1 Returns

  • We accept returns within **[Number] days** from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

2.2 Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (e.g., 5-10 business days).
  • **Late or Missing Refunds:** If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Support Email].

2.3 Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Support Email] and send your item to our return address.

2.4 Shipping Returns

  • To return your product, you should mail your product to: [Your Return Address].
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over ₹[Value, e.g., 2000], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3. Contact Us

If you have any questions about our Shipping & Refund Policy, please contact us:

Frequently Asked Questions

Yes, absolutely! We guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or the brands themselves. We prioritize quality and customer trust above all else.

We offer a 30-day return policy for most unused and unopened products. If you're not completely satisfied, you can return your item within 30 days of purchase for a full refund or exchange. Please check our detailed Return Policy page for specific conditions and exceptions.

Currently, we primarily ship within [Your Country/Region, e.g., India]. However, we are actively working on expanding our shipping capabilities to include international destinations in the near future. Stay tuned for updates!

Once your order has been shipped, you will receive an email notification containing your tracking number and a link to the carrier's website. You can use this information to monitor the status and estimated delivery of your package.

We are committed to ethical beauty. While we carry a wide range of brands, we actively promote and highlight products from brands that are certified cruelty-free. Look for the cruelty-free badge on product pages.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and popular digital wallets. All transactions are secure and encrypted for your protection.